RMA Request – Vidicode

Returning goods, products or repairs to Vidicode (RMA requests)

To return any goods, products or repairs to Vidicode, please proceed as follows:

For repairs:
Before requesting an RMA, contact our support team and see if the products need to be returned or that the problems can be solved with our help without returning them to us.

Please note! For out of warranty repairs the basic handling rate is € 95,- + return shipping.
For this amount we will give you a fixed quotation for the repair. If you decide not to let us do the repair, we will only charge the basic handling fee and the return shipping costs.

Contact support, use the support request form: SUPPORT REQUEST

For all returns:
1) Request an RMA (Return Merchandise Authorisation) number. Use the form on this page.

2) Vidicode will normally respond within two working days. If the return is accepted we will send you an RMA number. You will also receive additional information, instructions what to return and how.

Please fill out the form below for each product that you want to return to us.

Company or Organisation

Name *

Email *

Phone

Address

Street *

Address Line 2

ZIP / Postal Code

City *

State / Province / Region

Country *

What product *

If other, please describe what you want to return

What is the reason you want to return this? *

Warranty (for repairs only)

Product serial number

Purchase Date

Vidicode invoice number

Please describe the problem and/or error messages

Attached files (max. 10 MB)

Accepted file types: jpg, png, bmp, zip, pdf.
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