• How does V-Tap licensing work?

The V-Tap can upload data to a central database, Apresa (stand alone call recorder) or V-Archive (pc software). The V-Tap needs at least one Apresa or PC channel license to record your calls. These licenses are filled in in the web interface of the V-Tap, not in V-Archive or Apresa. At least one license is already active on purchase. This license has been activated by Vidicode, the manufacturer.

• Installation of the V-Tap PRI.
Install the V-Tap (hardware) as explained in the manual of the V-Tap PRI. In summary:
• The jumpers inside must be set to the right mode: sniff (default) or pass-through.
• Connect the Trunk and PBX to the ISDN ports of the V-Tap. There are two possibilities: the parallel connection and the in-line connection.
• Insert an SD card (up to 32 GB, FAT32 formatted).
• Connect USB to the V-Tap for power (500 mA).
• Connect the local network.
• Access the settings in the web interface by using a browser.

Parallel connection
This connection is suitable for the sniff (listener) mode. Use a normal 3-way splitter (one-to-one T-splitter) between to ISDN trunk and the ISDN PBX. Connect the V-Tap PRI to the splitter. Use one of these two V-Tap PRI ports for this: IN/TRUNK or OUT/PBX.

In-line connection
This connection is suitable for the sniff (listener) mode, and mandatory for the pass-through mode. Connect the port IN/TRUNK to the ISDN gateway (or trunk). Connect the port OUT/PBX to the ISDN PBX.

• What is the advantage of the pass-through mode?

The Pass-Through mode enables the transmitters on the ISDN jacks and extra features become available, such as the notification message and record-on-demand with DTMF.

• Installation of the V-Tap BRI.
Install the V-Tap (hardware) as explained in the manual of the V-Tap BRI. In summary:
Connect the ISDN-2 line and phone to port 1 and 2 of the V-Tap.
• Insert an SD card (up to 32 GB, FAT32 formatted).
• Connect the USB to the V-Tap for power (500 mA).
• Connect the local network. Not needed when Wi-Fi is used.
• Access the settings in the web interface by using a browser.

• Installation of V-Archive and V-Tap BRI or PRI.
Do you have a “Recording License for use with PC software”? Then do the following. To setup V-Archive, go to the Options menu and select Setup. Click the Recording tab. Tick the box Accept connections from V-Tap. Fill in the port number or leave it at the default (2016).
Open the web interface of the V-Tap. Fill in the Tunnel Server Address. This is the IP address of the PC running V-Archive. Fill in the Tunnel Destination Port or leave it at the default. Use the same port number you have entered in the V-Archive software (e.g. 2016). Don’t use Tunnel Data Encryption yet, but first test if V-Archive receives data and new recordings appear in V-Archive’s list.
Note: if V-Archive does not receive any data, check if your antivirus software is blocking the port (e.g. 2016).

• After a Microsoft Office update or a Windows update, the V-Archive software doesn’t start.

You can download the latest version of the V-Archive software here.

• Setting up Call Recorder Apresa and V-Tap BRI or PRI.
Do you have a “Recording License for use with APRESA”? Then do the following. To setup the Apresa to act as a Tunnel server for a V-Tap, go to System settings, Network tab and check the box “V-Tap”. Fill in the port number or leave it at the default (2016).
Open the web interface of the V-Tap. Fill in the Tunnel Server Address. This is the IP address of the Call Recorder Apresa. Fill in the Tunnel Destination Port or leave it at the default. Use the same port number you have entered in the Apresa. Don’t use Tunnel Data Encryption yet, but first test if Apresa receives data and new recordings appear in Home screen of Apresa.

• Is it necessary to connect the V-Tap to the PC via USB?

No, but an USB connection to the PC will make the installation of the V-Archive software easier.

• Does the V-Tap need a network connection?

The V-Tap needs a network connection to upload recordings to the PC or Call Recorder Apresa. Access the V-Tap via the network to change the V-Tap settings.

• How can I reach the V-Tap web interface to change the V-Tap settings?

Open the Settings page of the V-Tap in a browser at 192.168.55.66 or http://vtapXXXX.local. Replace the XXXX with the last 4 digits of the MAC address, found on the bottom of the V-Tap. For example, if the MAC address of the V-Tap is 00034901019E, visit http://vtap019e.local to reach the V-Tap settings. Note: the IP 192.168.55.66 can be reached from a device that has an IP in the same range. Therefore it is recommended to change the IP address of the V-Tap to an address that is in the same range as the IP address of the PC running V-Archive. For example, a V-Tap at 192.168.0.10 can communicate with a PC at 192.168.0.20.

• How can I change the IP address of the V-Tap?

Go to the web interface of the V-Tap. Fill in the new IP address, which should be in the same range as the IP of the PC that is running V-Archive. You can turn on DHCP instead. In that case, V-Tap will try to get an IP address directly from the DHCP server.

Defining a fixed IP address using an SD card:
• Create the text file “IP.TXT” on your PC.
• The first line in this file must hold the IP address. The second line is optional and can hold the IP mask.
• Copy “IP.TXT” to the root directory of an SD card.
• Insert the SD card into the V-Tap unit. The IP address has now changed and can be accessed.
• The file “IP.TXT” is deleted from the card by the V-Tap.
• Note: The IP address 0.0.0.0 enables DHCP on the V-Tap.

• Error in V-Archive: Cannot open database recinfo.mdb

The error message will show the complete path. For example “Cannot open database at C:\vtapfolder\recinfo.mdb”.

• Make sure the Windows user has the appropriate rights to the folder (C:\vtapfolder in this example).
• or start V-Archive as administrator
• or choose another suitable folder during installation, where the Windows user has the appropriate rights to.

 
 

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