Why Vidicode?

7 reasons for choosing Vidicode Products & Solutions

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Green Solutions

Using a Fax Server rather than a Fax machine generates a saving on energy costs of about 70%.

While on standby Vidicode Fax Servers use 5 to 9W, recording 8 to 12W, depending on the type

Typical fax machines have a power consumption of about 25W. The total power consumption of a typical PC and monitor is about 175W, while "sleeping" it consumes 3W.

 

VoIP, TDM and Analogue

Call Recorder Apresa

The Vidicode Call Recorder Apresa is a Turn-key, Scalable Call Recording solution ideal for SMB organizations.

It is an affordable and professional Analogue, VoIP and/ or TDM recording system.

The Apresa can capture, store, retrieve and playback VoIP/SIP, TDM and Analogue telephone communication.

It delivers high quality recordings for a multitude of applications.

Apresa is also available as 'Software only' solution.

 

 

NEW Call Recorder Milagro for TDM Print E-mail
Vidicode Call Recorder Milagro is a scalable, high end solution which is available with digital, VoIP or analogue capture cards. It is even possible to combine different capture cards into one system. Milagro has a web-based browser interface that eliminates the need for client software and related expenses such as license fees.

Milagro offers many standard features like screen recording, agent evaluation and free seating.

The recordings are stored in a DSF encrypted format. They can be converted easily and quickly to .WMA or .WAV and saved to a DVD, USB device or simply e-mailed using your preferred e-mail client.
  • There are multiple backup options: Automatic hourly backup to USB hard drive(s) or to Network Attached Storage (NAS).
  • Multi-tiered access levels allow the Administrator to assign different levels of access and functionality to groups or individual users.
  • Options of recording. Loop start, voice activation (“VOX”) or continuous recording by individual channel selection at setup.
  • Approximately 50,000 hours hard drive archiving. Factory setting for 365 days
  • Call Commenting and Incident Tracking
  • Option to e-mail last recordings automatically to predetermined recipient
  • Evaluation & Grading Software at no added cost
  • Record on Demand Feature using Client Software
  • Free Seating for Multiple Agents
  • Assignable search restriction. Allows the Administrator to restrict the times individual users can  search for and playback previous recordings.*
  • Live monitoring allows for training and/or performance evaluation by multiple users.
  • Statistics feature allows for viewing of data for analysis and “exception reporting” in graph or exportable Excel format.
  • Assignable Privacy on Demand feature allows Administrator to assign the right of specific individuals to select calls they do not want recorded.
  • Remote monitoring allows for e-mail notification in the event of a problem
  • Record and search by individual telephone extensions, two way radio channels and/or microphones.
  • Backup Options: Automatic hourly backup to USB hard drive(s) or to Network Attached Storage (NAS)
  • User friendly interface and search features allow for quick and easy retrieval of specific telephone calls from the thousands of calls you might have archived on the hard drive over a long period of time. • Advanced “call tag” search feature included as standard at no additional cost.*
  • Talking clock. In playback, if selected, an audible time and date stamp is inserted at the beginning of call.

Milagro is powered by Revcord

Go to Milagro product pages